Last updated: October 2026
Home Tech delivers orders to addresses within Australia.
This policy explains delivery to Australian addresses, including handling time, transit estimates and shipping costs.
1. Shipping Destinations
We deliver orders to addresses within Australia.
Delivery availability depends on the product and postcode and is shown at checkout.
If shipping is not available to your address, this will be indicated during checkout or you may contact us before placing your order.
2. Order Processing
Orders are normally handled within 1 to 3 days, Monday to Saturday after successful payment. Our order cut-off is 5:00 pm Melbourne local time. Orders placed after the cut-off, on Sundays or public holidays will generally begin processing on the next handling day.
Processing time is separate from transit time.
3. Delivery Times
For Australian orders, estimated transit after dispatch is shown below. Handling time is separate; see Order Processing above.
Australia
- Transit after dispatch: 5 to 7 days. Carrier delivery days are Monday to Saturday.
These delivery times are estimates and are not guaranteed unless expressly stated otherwise.
4. Shipping Costs
For orders shipped within Australia, a flat rate of AUD $60 applies. Free shipping applies when the product subtotal is AUD $2,000 and above, calculated before coupon discounts. Shipping charges are excluded from the threshold.
The applicable Australian shipping rate will be shown at checkout before you complete your purchase.
5. Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
Please check your address carefully before completing your order.
Home Tech is not responsible for delays caused by incorrect or incomplete information supplied by the customer.
6. Large and Heavy Appliances
Some products require special delivery arrangements because of their size or weight.
These may include:
- Refrigerators
- Freezers
- Washing machines
- Clothes dryers
- Dishwashers
- Ovens
- Cooktops
- Air conditioners
- Other large appliances
Where special shipping arrangements are required, the applicable shipping cost and availability will be communicated at checkout or before the order is processed.
7. Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Tracking information may take some time to update after the carrier receives the shipment.
8. Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will investigate the shipment with the relevant carrier.
Where an order is lost or otherwise cannot be delivered, Home Tech will work with the customer and the carrier to resolve the issue.
9. Damaged Products
If your product arrives damaged, please contact us as soon as possible.
Where possible, provide:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A description of the damage
We will assess the issue and arrange the appropriate remedy.
For Australian customers, nothing in this policy limits rights available under the Australian Consumer Law.
10. Faulty or Incorrect Products
If you receive a faulty product or a product different from what you ordered, contact us as soon as possible.
Depending on the circumstances, we may arrange a:
- Repair
- Replacement
- Refund
- Other applicable remedy
For Australian consumers, these rights operate alongside the consumer guarantees under the Australian Consumer Law. Australian consumer guarantees cannot be excluded by our shipping or return policies.
11. Return Shipping
Our Refund & Return Policy explains the requirements for:
- 30-day change-of-mind returns
- Faulty products
- Damaged products
- Incorrect products
- Refunds
- Replacements
- Return shipping costs
The 30-day change-of-mind period begins from the date the customer receives the product.
The 30-day period does not restrict rights available under the Australian Consumer Law.
12. Installation
Unless specifically stated on the product page or at checkout, installation is not included with delivery.
Customers are responsible for arranging qualified installation where required.
Gas, electrical, plumbing and other regulated installation work must be performed by an appropriately qualified professional where required.
13. Delivery Problems Outside Our Control
Delivery may be delayed by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Floods
- Fires
- Transport disruptions
- Courier delays
- Government restrictions
- Industrial disputes
- Other unforeseen events
Where reasonably possible, we will provide updates regarding significant delays.
14. Australian Consumer Law
For Australian consumers, Home Tech complies with applicable requirements of the Australian Consumer Law.
Nothing in this Shipping Policy, our Terms & Conditions or our Refund & Return Policy excludes, restricts or modifies a consumer right that cannot legally be excluded, restricted or modified.
Our Australian customers retain applicable consumer guarantees regardless of the delivery timeframe stated on this page.
15. Contact Us
For questions about shipping, delivery times or delivery problems, please contact Home Tech through our Contact Us page.