Last updated: September 2026
Home Tech respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Home Tech collects, uses, stores, discloses and protects personal information when you use our website or purchase our products.
This policy is intended to comply with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to Home Tech. The OAIC requires an APP privacy policy to explain what personal information is collected, how it is collected and held, why it is used or disclosed, access and correction rights, complaints, and likely overseas disclosures.
1. Information We Collect
Depending on how you interact with Home Tech, we may collect:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment and transaction information
- Account login information
- Information you provide when contacting us
- Information provided when requesting a return, refund, repair or warranty service
- Information submitted through our contact forms
- Information about how you use our website
- IP address and device or browser information
- Cookies and similar technical information
We only seek to collect personal information that is reasonably necessary for our business functions and activities.
2. How We Collect Information
We may collect personal information when you:
- Create an account
- Place an order
- Complete checkout
- Contact us
- Submit a contact or enquiry form
- Request a return, refund or warranty service
- Subscribe to marketing communications
- Browse or use our website
- Communicate with our customer support team
Where reasonably practicable, we collect personal information directly from you.
3. Why We Collect Your Information
We may collect and use your personal information to:
- Process and fulfil orders
- Process payments
- Deliver products
- Provide customer support
- Respond to enquiries
- Process returns, refunds and replacements
- Handle warranty matters
- Manage customer accounts
- Send order and delivery updates
- Prevent fraud and protect our website
- Improve our products and services
- Maintain and improve our website
- Send marketing communications where permitted
- Meet legal and regulatory obligations
We will not use personal information for unrelated purposes unless permitted or required by law.
4. Payment Information
Payments may be processed by third-party payment providers.
Where a third-party payment provider processes your payment, your payment information may be handled directly by that provider under its own privacy policy and terms.
Home Tech does not need to store complete payment card details to process an order where the payment provider handles that information directly.
5. Delivery and Shipping Providers
To deliver your order, we may provide relevant information to delivery companies, freight companies, couriers and logistics providers.
This may include:
- Your name
- Delivery address
- Telephone number
- Email address
- Order details
- Delivery instructions
We only provide information reasonably necessary to fulfil the delivery or related service.
6. Service Providers
We may use third-party service providers to operate our business and website.
These may include:
- Payment providers
- Website hosting providers
- Ecommerce providers
- Delivery and logistics companies
- Email providers
- Customer support providers
- Website analytics providers
- Security and fraud-prevention providers
- Marketing and advertising providers
- IT and technical service providers
Where these providers handle personal information on our behalf, we take reasonable steps to ensure information is handled appropriately.
7. International Disclosures
Because Home Tech operates online and uses third-party service providers, your personal information may be disclosed to or stored by service providers located outside Australia.
Depending on the services we use, overseas recipients may be located in countries including the United States and other countries where our technology, payment, hosting, logistics or service providers operate.
The actual countries involved may change as our service providers change.
Where the Australian Privacy Principles apply, we will handle overseas disclosures in accordance with applicable requirements. APP 1 requires a privacy policy to state whether overseas disclosures are likely and, where practicable, identify the countries involved.
8. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep products in your shopping cart
- Remember website preferences
- Keep you signed in
- Understand how visitors use our website
- Improve website performance
- Help with security
- Measure advertising and marketing performance
Some cookies are necessary for the website to function correctly.
You can control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality, including shopping-cart or account features.
Cookies can also be used by third-party services operating on websites for analytics or advertising purposes.
9. Marketing
We may use your personal information to send information about Home Tech products, promotions and offers where permitted by law.
You can unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications will not stop essential communications relating to your orders, payments, deliveries, returns or other transactions.
10. Google and Advertising Services
We may use services such as Google Analytics, Google Ads or Google Merchant-related services to understand website activity, measure advertising performance and promote Home Tech products.
These services may collect information through cookies, identifiers and similar technologies.
Information collected through these services is handled according to the applicable service provider’s privacy policy and settings.
11. How We Store and Protect Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include access controls, secure systems, authentication, encryption where appropriate, monitoring and other technical and organisational safeguards.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
12. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Complete transactions
- Provide customer service
- Manage returns and warranties
- Meet accounting and legal obligations
- Resolve disputes
- Prevent fraud
- Maintain appropriate business records
When personal information is no longer reasonably required and there is no legal requirement to retain it, we will take reasonable steps to securely destroy or de-identify it.
13. Access to Your Information
You may request access to personal information that Home Tech holds about you.
You may also ask us to explain how that information is being used or disclosed.
We will handle access requests in accordance with applicable privacy laws.
There may be circumstances where we are permitted or required to refuse access.
14. Correcting Your Information
If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, you can request that we correct it.
We will take reasonable steps to correct personal information where appropriate.
The Australian Privacy Principles provide rights concerning access to and correction of personal information.
15. Data Breaches
If Home Tech becomes aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable Australian privacy laws.
Where the Notifiable Data Breaches scheme applies and notification is legally required, we will take the required steps to notify affected individuals and the relevant regulator.
16. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly request unnecessary personal information from children.
If you believe a child has provided personal information to us, please contact us.
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any third-party website before providing personal information.
18. Privacy Complaints
If you believe Home Tech has mishandled your personal information or breached an applicable privacy requirement, please contact us first.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
19. Changes to This Privacy Policy
We may update this Privacy Policy when our information-handling practices, services or legal obligations change.
The updated version will be published on this page with a new Last updated date.
The OAIC recommends keeping an APP privacy policy current and updating it when information-handling practices change.
20. Contact Us
For privacy questions, requests for access or correction, or privacy complaints, please contact Home Tech through our Contact Us page.