Last updated: September 2026
Home Tech ships products to customers in Australia and selected international destinations.
Shipping availability, delivery times and shipping costs depend on the destination, product size and weight, and the delivery service available for the order.
1. Shipping Destinations
We ship to Australia and selected international countries.
Available destinations are determined by the products we sell and the shipping services available for each destination.
If shipping is not available to your address, this will be indicated during checkout or you may contact us before placing your order.
2. Order Processing
Orders are normally processed within 1 to 2 business days after successful payment.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Processing time is separate from transit time.
3. Delivery Times
Estimated delivery times depend on the destination.
Australia
- Metro areas: 2 to 5 business days
- Regional areas: 3 to 7 business days
- Remote areas: 5 to 10 business days
International
International delivery times vary by destination and shipping service.
Estimated delivery times will be shown at checkout where available.
International shipments may take longer due to customs clearance, local delivery services and border processing.
These delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Google requires merchants to provide accurate handling time and transit time for each country they target.
4. Shipping Costs
Shipping costs are calculated based on factors including:
- Delivery country
- Delivery address
- Product size and weight
- Number of products
- Shipping service selected
The applicable shipping cost will be displayed at checkout before you complete your purchase.
Where free shipping is offered, the applicable conditions will be clearly stated.
Shipping costs displayed to customers will correspond with the shipping information submitted to Google Merchant Center.
5. International Shipping
For international orders, additional charges may apply depending on the destination country.
These may include:
- Customs duties
- Import taxes
- VAT or similar taxes
- Customs clearance fees
- Local handling fees
Unless expressly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes or other charges imposed by the destination country.
Google states that when shipping internationally, customs, duties and import taxes generally should not be included in the submitted shipping cost unless the shipping provider is responsible for customs and those costs are included in the applicable shipping terms.
6. Customs and Import Requirements
International orders may be subject to customs inspection and import requirements in the destination country.
Home Tech does not control customs processing times.
Customers are responsible for complying with applicable import requirements in their country.
If an international shipment is refused, abandoned or returned because the customer fails to pay applicable customs charges or provide required information, additional shipping or return costs may apply where permitted by law.
7. Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
Please check your address carefully before completing your order.
Home Tech is not responsible for delays caused by incorrect or incomplete information supplied by the customer.
8. Large and Heavy Appliances
Some products require special delivery arrangements because of their size or weight.
These may include:
- Refrigerators
- Freezers
- Washing machines
- Clothes dryers
- Dishwashers
- Ovens
- Cooktops
- Air conditioners
- Other large appliances
International delivery may not be available for every large or heavy product.
Where special shipping arrangements are required, the applicable shipping cost and availability will be communicated at checkout or before the order is processed.
9. Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Tracking information may take some time to update after the carrier receives the shipment.
10. Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will investigate the shipment with the relevant carrier.
For international shipments, customs clearance and local delivery processes may cause additional delays.
Where an order is lost or otherwise cannot be delivered, Home Tech will work with the customer and the carrier to resolve the issue.
11. Damaged Products
If your product arrives damaged, please contact us as soon as possible.
Where possible, provide:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A description of the damage
We will assess the issue and arrange the appropriate remedy.
For Australian customers, nothing in this policy limits rights available under the Australian Consumer Law.
12. Faulty or Incorrect Products
If you receive a faulty product or a product different from what you ordered, contact us as soon as possible.
Depending on the circumstances, we may arrange a:
- Repair
- Replacement
- Refund
- Other applicable remedy
For Australian consumers, these rights operate alongside the consumer guarantees under the Australian Consumer Law. Australian consumer guarantees cannot be excluded by our shipping or return policies.
13. Return Shipping
Our Refund & Return Policy explains the requirements for:
- 30-day change-of-mind returns
- Faulty products
- Damaged products
- Incorrect products
- Refunds
- Replacements
- Return shipping costs
The 30-day change-of-mind period begins from the date the customer receives the product.
The 30-day period does not restrict rights available under the Australian Consumer Law.
For international customers, return shipping arrangements may differ depending on the destination and reason for the return.
14. Installation
Unless specifically stated on the product page or at checkout, installation is not included with delivery.
Customers are responsible for arranging qualified installation where required.
Gas, electrical, plumbing and other regulated installation work must be performed by an appropriately qualified professional where required.
15. Delivery Problems Outside Our Control
Delivery may be delayed by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Floods
- Fires
- Transport disruptions
- Courier delays
- Customs delays
- Border restrictions
- Government restrictions
- Industrial disputes
- Other unforeseen events
Where reasonably possible, we will provide updates regarding significant delays.
16. Australian Consumer Law
For Australian consumers, Home Tech complies with applicable requirements of the Australian Consumer Law.
Nothing in this Shipping Policy, our Terms & Conditions or our Refund & Return Policy excludes, restricts or modifies a consumer right that cannot legally be excluded, restricted or modified.
Our Australian customers retain applicable consumer guarantees regardless of the delivery timeframe stated on this page.
17. International Customers
Customers outside Australia may have additional rights under the mandatory consumer laws applicable in their country.
Nothing in this policy is intended to remove rights that cannot legally be excluded under applicable law.
18. Contact Us
For questions about shipping, delivery times, international orders or delivery problems, please contact Home Tech through our Contact Us page.