Last updated: September 2026
These Terms & Conditions apply to purchases made through the Home Tech website.
By using our website or placing an order, you agree to these Terms & Conditions.
1. About Home Tech
Home Tech is an Australian online retailer of home appliances, electronics and related products.
In these Terms & Conditions, “Home Tech”, “we”, “us” and “our” refer to Home Tech.
“Customer”, “you” and “your” refer to any person who uses our website or purchases products from us.
2. Products
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.
Product images may vary slightly from the actual product because of photography, lighting, screen settings or manufacturer changes.
We do not accept responsibility for minor differences that do not materially affect the product purchased.
Where a product is materially different from its description, your rights under the Australian Consumer Law apply.
3. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and arrange an appropriate solution, which may include a refund.
4. Prices
All prices are displayed in Australian dollars (AUD) unless stated otherwise.
Prices and promotions may change without notice.
The price applicable to your order will be the price displayed at the time you complete your purchase, subject to genuine pricing errors.
If we identify a genuine pricing error before your order is fulfilled, we may contact you to confirm whether you wish to continue at the correct price or receive a refund.
5. Orders
When you place an order, you are requesting to purchase the selected products from Home Tech.
After receiving your order, we may send an order confirmation.
We reserve the right to decline or cancel an order where:
- The product is unavailable.
- A genuine pricing or product-description error has occurred.
- We reasonably suspect fraudulent activity.
- We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
6. Payment
Payment must be successfully received before an order is processed unless another payment arrangement has been agreed with Home Tech.
Payments may be processed through third-party payment providers.
You agree to provide accurate billing and payment information.
7. Delivery
We deliver orders to the address provided during checkout.
You are responsible for providing accurate delivery information.
Delivery times displayed on our website are estimates unless expressly stated otherwise.
Delivery may be delayed by circumstances outside our reasonable control, including courier delays, severe weather, natural disasters, transport disruptions or other unforeseen events.
If there is a significant delivery issue, contact us so that we can investigate and assist you.
8. Large Appliances
Some Home Tech products are large or heavy appliances.
These may include:
- Refrigerators
- Freezers
- Washing machines
- Clothes dryers
- Dishwashers
- Ovens
- Cooktops
- Air conditioners
- Other large appliances
You are responsible for ensuring that the delivery location is reasonably accessible and suitable for the product.
Where special delivery requirements apply, these will be communicated before or during the ordering process where reasonably possible.
9. Installation
Unless expressly stated on the product page or during checkout, installation is not included with the purchase price.
Customers are responsible for arranging qualified installation where required.
Electrical, gas, plumbing or other regulated installation work must be carried out by an appropriately qualified person where required by Australian law.
Home Tech is not responsible for damage caused by incorrect installation, misuse or unauthorised modification, subject to your rights under the Australian Consumer Law.
10. Returns and Refunds
Home Tech offers a 30-day change-of-mind return period starting from the date the customer receives the product.
Change-of-mind returns must meet the requirements stated in our Refund & Return Policy.
The 30-day change-of-mind period is a voluntary return policy and does not limit any rights available under the Australian Consumer Law.
For faulty, defective, damaged or incorrectly supplied products, different rights and remedies may apply.
Our complete return requirements, return fees, return method, refund process and eligibility conditions are set out in our Refund & Return Policy.
Google requires online stores to provide clear return information, including the return timeframe, method and applicable fees, and for that information to remain consistent between the website and Merchant Center.
11. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies rights that cannot legally be excluded, restricted or modified under the Australian Consumer Law (ACL).
Our products come with consumer guarantees that cannot be excluded.
Depending on the circumstances, if a product has a major failure, you may have the right to choose a refund or replacement.
If a product has a minor failure, a repair or replacement may be available, with further remedies potentially applying if the problem cannot be resolved within a reasonable time.
These statutory rights are separate from our 30-day change-of-mind policy.
12. Manufacturer Warranties
Some products may include a manufacturer’s warranty.
A manufacturer’s warranty is separate from your rights under the Australian Consumer Law.
The expiry or terms of a manufacturer’s warranty do not remove consumer guarantees that apply under Australian law.
Where applicable, Home Tech may assist with manufacturer warranty claims.
13. Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from the product ordered, contact us as soon as reasonably possible.
We may request photographs, videos, order details or other information to help assess the issue.
Depending on the circumstances, we may arrange a repair, replacement, refund or another appropriate remedy.
Nothing in this section limits your rights under the Australian Consumer Law.
14. Customer Responsibilities
You agree to:
- Provide accurate order and delivery information.
- Use products according to applicable manufacturer instructions.
- Follow applicable installation requirements.
- Take reasonable care of products after delivery.
- Provide accurate information when requesting support, returns or refunds.
15. Website Use
You must not use our website for unlawful, fraudulent or abusive purposes.
You must not attempt to:
- Gain unauthorised access to our systems.
- Interfere with website security.
- Introduce malicious software.
- Copy or misuse website content.
- Use the website to conduct fraudulent transactions.
16. Intellectual Property
The Home Tech name, logo, website design, text, graphics, photographs and other original website content are owned by or licensed to Home Tech unless otherwise stated.
You may not reproduce, modify, distribute or commercially use our content without permission, except where permitted by law.
17. Website Errors
We work to keep the information on our website accurate and current.
Occasionally, the website may contain typographical errors, outdated information or technical errors.
Where an error materially affects an order, we will take reasonable steps to correct the issue and communicate with the affected customer.
18. Promotions and Discount Codes
Promotions and discount codes may have additional conditions displayed with the relevant offer.
Unless otherwise stated:
- Discount codes cannot be exchanged for cash.
- Promotional offers are subject to product availability.
- Multiple promotions cannot be combined unless expressly permitted.
- Promotions end at the stated time or when available stock is exhausted.
Promotional terms will not override rights provided by Australian law.
19. Third-Party Services
Our website may use third-party services such as payment providers, delivery providers, analytics services and other technology providers.
Those services may have their own terms and privacy policies.
Where a third party processes your information on our behalf, our Privacy Policy explains how your information is handled.
20. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under Australian law.
Subject to that requirement, Home Tech is not responsible for losses caused by circumstances outside our reasonable control.
21. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances reasonably outside our control.
These may include:
- Natural disasters
- Severe weather
- Flood
- Fire
- Transport disruptions
- Courier disruptions
- Power outages
- Telecommunications failures
- Government restrictions
- Industrial disputes
- Other unforeseen events outside our reasonable control
Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.
22. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how Home Tech collects, uses, stores and protects personal information.
23. Complaints
If you have a problem with an order, product or service, please contact Home Tech first so we can investigate and attempt to resolve the issue.
Please provide your order number and details of the issue so that we can assist you.
24. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with an updated “Last updated” date.
Changes will not remove or restrict rights that you are entitled to under applicable Australian law.
25. Governing Law
These Terms & Conditions are governed by the laws applicable in Australia.
Nothing in these Terms & Conditions prevents a consumer from exercising rights available under applicable Australian consumer protection laws.
26. Contact
For questions about these Terms & Conditions, orders, products or returns, please contact Home Tech through our Contact Us page.